Frequently Asked Questions
Everything you need to know about our premium timepieces and accessories.
What is the standard delivery time for my order?
Orders are typically processed within 2-3 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.
Do your watches come with a warranty?
Yes, all Time Factors timepieces are covered by a 12-month limited warranty that protects against manufacturing defects from the date of purchase.
What is your return policy for international customers?
We offer a 14-day return window for all unworn items in their original packaging. Please note that customers are responsible for return shipping costs and any applicable customs duties.
How can I track the status of my shipment?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your package in real-time.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure payments via PayPal and Apple Pay.
Are your watches water-resistant?
Water resistance varies by model. Please refer to the specific product description for the ATM rating. We recommend avoiding salt water and extreme temperatures to preserve the integrity of the seals.